Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Contact details: Name, mobile number, email address.
• Delivery details: Delivery addresses, landmarks, pincode, and location coordinates when you choose to share location or pin on the map.
• Order information: Products ordered, quantities, prices, discounts, payment status, and delivery slot details.
• Usage data: Interactions with the Platform, such as pages viewed, searches, approximate location (city/area), device type, browser, and timestamps.
• Payment-related information: Limited payment metadata as returned by payment gateways (for example, masked card details or UPI handle), but we do not store your full card or UPI credentials on our servers.

2. How We Use Your Information

We use your information to:

• Create and manage your account and saved addresses.
• Process and deliver your orders, including communicating order status.
• Show relevant products, offers, and recommendations.
• Improve the Platform performance, reliability, and user experience.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations and respond to lawful requests.

3. Cookies & Similar Technologies

We may use cookies and similar technologies to remember your preferences, keep you logged in, measure traffic, and understand how the Platform is used. You can control cookie settings through your browser, but disabling certain cookies may impact the functionality of the Platform.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Delivery and logistics partners to fulfill your orders.
• Payment gateway providers to process your online payments securely.
• Service providers who assist with infrastructure, analytics, communication, and customer support, under appropriate confidentiality commitments.
• Law enforcement or regulators when required by law or to protect our rights, users, or the public.

5. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be 100% secure, and you are encouraged to use strong authentication practices and keep your device secure.

6. Data Retention

We retain your information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete, anonymize, or securely store it.

7. Your Choices & Rights

Through the Platform, you can review and update certain information such as your profile details, saved addresses, and communication preferences. Depending on applicable law, you may also have rights to access, correct, or request deletion of certain personal information, subject to verification and legal limitations.

8. Children's Privacy

The Platform is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If you believe that a child has provided us with information, please contact us so we can take appropriate action.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out using the contact details available in the app or under the "Contact Us" section of our website.